R159 Weekend Receptionist - Aberdeen

£8.80 per hour - Internal Only - Reception
Ref: 8101 Date Posted: Friday 31 Jul 2020
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Closing Date: 14 August 2020 

Branch 

Aberdeen Volvo

Hours

Part time, Saturday 8.00am to 5.00pm, Sunday 11.00am to 5.00pm 

As a Weekend Receptionist, you’ll greet our customers both face-to-face and on the phone in a friendly and professional way. From putting them in touch with the right person to offering them a cup of tea and a place to sit, you’ll be able to deliver fantastic customer service, stay on top of daily admin and maintain branch standards with enthusiasm and a smile.

Day-to-day duties

  • Acting as the first point of contact for our customers, in person or on the phone.
  • Managing a large volume of customer calls via a busy switchboard and dealing with enquiries effectively and efficiently.
  • Making sure the branch is kept tidy and presentable and that customers are well taken care of.
  • Assisting with general administrative duties when required.
  • Going the extra mile for customers and working positively and proactively as part of a team.

Essential skills

  • Previous experience in a similar customer service role.
  • Excellent interpersonal skills.
  • Polite, helpful professional telephone manner and appearance.
  • High standards of organisation and the ability to multi-task.
  • A genuine interest in delivering great service and going the extra mile for customers.
  • Able to answer calls and carry out admin duties with accuracy and attention to detail.
  • Ability to work independently and as part of a team.
  • Good standards of computer literacy, and knowledge of Microsoft Office.