R289 Product Genius - Newcastle

Product Genius Package - Internal Only - Customer Service
Ref: 8279 Date Posted: Wednesday 23 Sep 2020
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Closing Date: 7 October 2020

We’re currently looking for Product Geniuses for Newcastle Seat to create an exceptional customer experience in-branch and help customers get excited about our products.

Hours

You'll work a 5-day week on a set rota that includes weekends (44 hours per week).

About the role

Our Product Geniuses are devoted to learning about our products so they can help our customers make the right choice when they buy a vehicle – they’re our in-branch experts.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience.

Day-to-day duties

  • Helping your branch with various marketing activities – from snapping great stock images of our products to dreaming up inspiring content for our social media platforms.
  • Preparing the showroom and cars for the day ahead.
  • Organising and accompanying customers on test-drives.
  • Swotting up on our vehicles and manufacturers.
  • Learning about our products so you can help our customers find the perfect fit.
  • Providing relevant information and being there for our customers with all the answers.

Essential skills

  • You’ll be a confident communicator who understands that a positive attitude gets great results.
  • Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
  • A full UK driving license that’s been held for a minimum of one year.
  • As happy working on your own initiative as you are in a team.