R439 Service Advisor - Oldbury

Service Advisor Salary DOE - Internal Only - Service
Ref: 8377 Date Posted: Wednesday 14 Oct 2020
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CLOSING DATE 28 October 2020

We are currently recruiting for a new Service Advisor to help us keep our Oldbury Motorstore running smoothly.

Hours

Monday – Friday, 8.00am - 5.30pm and rotational Saturdays 7.00am - 1.00pm

About the role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator, who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

  • Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Effectively communicating at all levels with our service and vehicle repair customers in person or by phone.
  • Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
  • Planning and preparing for our customers in advance and conducting daily customer service checks to ensure they’re nothing less than delighted with their experience.
  • Treating any dissatisfied customers with empathy and understanding in to ensure that we can solve any issues should they arise.
  • Maintaining strong attention to detail to get things right for our customers first time.
  • Maintaining customer records such as vehicle details and service histories accurately and efficiently.
  • Working in a fast-paced environment while liaising with colleagues and managers in various departments.

Essential skills

  • A full driving licence, which has been held for a minimum of one year.
  • Previous experience in a customer service environment.
  • A professional, warm telephone manner.
  • Strong communication and influencing skills.
  • A high level of accuracy and the ability to multi-task within a busy environment.
  • A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
  • The ability to work both in a team and independently.
  • Computer literacy and knowledge of using IT systems and applications such as Microsoft Office.